1. Home
  2. Privacy Policy
Privacy Policy

Gaya99 Privacy Policy — Our strong commitment to protecting your information

We are completely transparent about how your personal information is collected, used, and protected. Reading this policy will assure you.

Last Updated: January 2026
Our Commitment

What we do to protect your information

Protecting your privacy on gaya99 is our responsibility. We ensure the security of your information at every level.

SSL Encryption

All your data is protected with 256-bit SSL encryption. Everything from transactions to personal information is transmitted over an encrypted channel.

Not Sold to Third Parties

Your personal information is never sold to third parties. Information is only shared with partners necessary for providing our services.

Secure Data Storage

Your information is stored on internationally secure servers. Regular security audits are conducted to prevent any data breaches.

Your Control

You have the right to view, correct, and delete your information. You can use this feature at any time by contacting our support team.

Cookie Control

We clearly explain which cookies we use and why. You can change your cookie preferences at any time.

International Standards

Gaya99 follows international data protection standards. Our Privacy Policy is aligned with global best practices.

Table of Contents
Detailed Policy

Gaya99 Privacy Policy — Full Details

Before You Read

The terms described in this Privacy Policy apply to all gaya99 services. By using the platform, you are considered to have accepted this policy.

1. Introduction & Applicability

Gaya99 (hereafter "we", "our" or "the platform") places the highest importance on user privacy. This Privacy Policy applies to the gaya99.vu website and all its services.

When you register, log in, or use any service on gaya99, you are consenting to this Privacy Policy. We believe your information is your asset, and we only collect the information necessary to provide you better service.

Gaya99's Privacy Policy is crafted in alignment with international data protection regulations. We maintain transparency at every step so our users can enjoy our services with peace of mind.

2. What Information We Collect

Gaya99 collects the following types of information. Each collection has a specific purpose:

Types of Information Example Purpose
Identity Information Name, Date of Birth, National ID Number Age & Identity Verification (KYC)
Contact Information Email, phone number, address Account Communication & Verification
Financial Information Payment Method Details, Transaction History Deposit & Withdrawal Processing
Technical Information IP address, device type, browser Security & Fraud Prevention
Usage Information Gaming History, Bet Records, Login Times Service Development & Support
Contact Records Support Chat, Email Conversations Customer Service Improvement

Important: gaya99 never stores your complete payment card number or PIN. Financial information is always encrypted and managed according to PCI-DSS standards.

3. Purposes of Information Use

Collected information is used for the following purposes:

  • Account Management: Creating, managing, and maintaining your gaming account.
  • Identity Verification: Complete the KYC process and verify age.
  • Transaction Processing: Secure processing of deposits and withdrawals.
  • Customer Service: Responding to your questions, complaints, or requests for assistance.
  • Security: Prevention of fraud, money laundering, and other illegal activities.
  • Service Development: Improving products and services to enhance your experience.
  • Legal Obligations: Actions required to comply with applicable laws and regulations.
  • Personalized Experience: Displaying content and offers based on your preferences.

Gaya99 never sells your information to advertising companies and does not share it with third parties for marketing purposes without your consent.

4. Information Sharing & Disclosure

Gaya99 may share information with third parties in limited and specific circumstances:

  • Payment Provider: Information necessary for transaction processing is shared only with the relevant payment service provider.
  • Identity Verification Service: Certain information may be shared with licensed verification providers for KYC purposes.
  • Regulatory Authority: Information is provided in response to valid requests from licensing authorities or law enforcement agencies.
  • Technology Partner: Limited information necessary for platform operation is shared with trusted technology providers.

Our Commitment

Before sharing information with any third party, we ensure they maintain the same standard of data protection policies. No third party can sell or misuse your information.

5. Information Security Measures

Gaya99 uses industry-leading technology and processes to protect your information:

  • 256-bit SSL Encryption: All data transmission is conducted through encrypted channels.
  • Firewall Protection: Advanced firewall systems prevent unauthorized access.
  • Two-Factor Verification: Two-factor verification is required for sensitive activities.
  • Regular Security Audits: Systems are regularly tested by third-party security specialists.
  • Staff Training: All our staff are trained in data protection.
  • Data Minimization: Only necessary information is collected and retained.

In the event of a security breach, we are obligated to notify affected users and authorities within the prescribed timeframe.

6. Cookies & Tracking Technology

Various types of cookies are used on the gaya99 website. Cookies are small text files stored in your browser:

  • Essential Cookies: Essential for maintaining login sessions and security. The site will not function properly without these.
  • Functionality Cookies: Used to remember your preferences such as language and layout.
  • Analytics Cookies: We collect site usage statistics to help improve our services.
  • Marketing Cookies: May be used to display targeted ads based on your preferences (with your consent only).

You can control cookies at any time through your browser settings. However, disabling necessary cookies may limit some site features.

7. Your Rights

As a gaya99 user, you have the following rights regarding your information:

Your Rights

Your Rights Regarding Data Protection

Right to Access

You have the right to know what information we are storing about you. Upon request at any time, we will provide you a copy of your information.

Right to Correction

You have the right to correct any errors in your information. Update your information through Account Settings or support.

Right to Deletion

You may request deletion of your information under specific circumstances. We will honor such requests unless there are legal obligations to retain the data.

Right to Data Portability

You have the right to receive your information in a common readable format, so you can use it elsewhere if needed.

Right to Restrict Processing

You may request to limit the processing of your information in specific areas. During this time, your data will be retained but its use will be restricted.

Right to Object

You have the right to object to the use of your information for marketing purposes. Withdrawal of consent takes effect immediately.

To exercise your rights

To exercise any of the above rights, contact our support team: [email protected] — We are committed to responding within 30 business days.

8. Data Retention Duration

Gaya99 retains your information only for as long as necessary. The retention period depends on:

  • Account Information: For the duration the account is active and a minimum of 5 years after closure (as required by law).
  • Transaction Records: Retained for a minimum of 7 years in accordance with financial regulations.
  • Contact Records: Customer Service history is retained for a maximum of 3 years.
  • Cookies & Session Data: Deleted upon session end or within a maximum of 30 days.
  • Marketing Information: Marketing use stops immediately upon withdrawal of consent.

The above period may be extended if required by legal obligations or dispute resolution. After the period expires, information is securely deleted or anonymized.

9. Protection of Minors

Gaya99 strictly does not provide services to anyone under 18 years old. Our child protection measures include:

  • Age verification is mandatory at registration.
  • Age is verified during the KYC process.
  • Additional age verification may be requested in suspicious cases.
  • Accounts identified as under 18 years of age are immediately closed.

If you become aware of any minor using gaya99, please contact us. We will take immediate action.

10. Privacy Policy Changes

Gaya99 may update this Privacy Policy as needed. When changes are made:

  • For significant changes, notification will be sent to your registered email.
  • The date of the latest update will always be shown at the top of the policy.
  • Continued use of the platform after changes constitutes acceptance of the new policy.
  • If you object to the new policy, you may request to close your account.

We recommend you regularly visit this page to stay informed about the latest policy.

11. Contact & Complaints

For any questions, concerns, or complaints related to this Privacy Policy, please contact our Data Protection Team:

  • Email: [email protected]
  • Subject Line: Write "Privacy Policy Inquiry" or "Privacy Policy Request."
  • Response Time: You will typically receive a response within 3-5 business days.

Support Team Always Ready

Your privacy is our highest priority. Our support team is always ready to help with any questions or concerns.

Enjoy gaya99 Safely

Enjoy the best gaming experience on gaya99 knowing your information is secure.

Register Free Login
বাংলা